One of the top hesitations for students considering an online program is the fear that they won’t have the opportunity to connect with professors when they have questions or to obtain lasting connections for the future. Fortunately, this fear is far from reality. In reality, professors and staff at UGA not only make themselves available to their online students in a variety of ways but also find meaningful ways to support and get to know you

While contacting professors online may be a bit intimidating at times, it’s important to keep some things in mind to make sure you’re getting the most out of your communication with your online professors and staff

1. Make note of their preferred method of contact during the first week of class. 

Typically, professors will lay out what their preferred methods of contact are during the first week of class and it will be explicitly laid out in the syllabus. Some faculty will prefer email, others will prefer phone calls or text messages.  Many faculty will also utilize message and discussion boards in the online learning system. We’re all adults and we all have busy schedules, so to get the most out of your communication interactions, communicating via preferred methods makes it easy and quick for everyone involved.

2. Many professors will have virtual office hours where you can pop in virtually via Skype or Zoom — utilize that! 

Being an online student doesn’t mean you can’t meet one-on-one with professors and staff members. Many professors who teach online meet with students individually through a service like Skype or Zoom. This allows you to speak with the professor freely in real time. 

3. When emailing, use the subject line to your advantage. 

Professors and staff are here to support you. With messages coming from so many different students, it’s important that they prioritize communication according to urgency and importance to ensure that you have the information you need to complete your assignments to the best of your ability.  If your question or concern is time sensitive, be sure to note that in the subject line. If you’re emailing about a specific assignment, include the name, and always include which class you’re emailing in regards to. Professors teach many classes, so knowing what class you’re talking about is crucial to providing an accurate answer. 

4. Don’t be afraid to ask questions. 

As you are interacting with your course content, don’t be afraid to ask questions about the information – even if it doesn’t pertain directly to an assignment.  One of the benefits of attending UGA is that you have access to the extensive knowledge and experiences of our distinguished faculty.  They are happy to share insights with you as subject matter experts, and to help broaden your knowledge beyond the scope of your assignments.  Sharing your opinions, thoughts, and questions allows you and your instructor to better know and understand each other.

5. Be proactive.

Although you may not have questions or thoughts regarding the course, there is always an open door of communication with your professor.  Feel free to reach out to them simply to introduce yourself and share more about your background. 

Communication with your professors and support staff is a crucial part of your educational experience.  As you get to know your professors, you benefit from their years of experience and contribution to their respective fields and they have the potential to become lifelong mentors and contributors to your success.