Anyone who has ever had a job can agree that they’ve encountered a tense work situation. Whether it be with a coworker, supervisor or employee, you have probably experienced a difficult work situation that has made you want to scream. Although we feel like screaming, that might not be the best solution to the problem. Here are some tips on how to handle yourself in these difficult situations and how to support your work peers. 

Listen attentively

Finding someone to talk to can be helpful, but only if they actively listen. Simply listening and venting can actually have adverse effects. Conversing with someone who is empathetic and asking questions shows support and you’re not alone. If a coworker or friend is telling you about unfair treatment they are receiving at work, be sure to offer advice, assist with developing a solution and be empathetic. 

Reframe the situation

In a recent study conducted by the University of Georgia, venting at work causes more harm than good, despite popular beliefs. Venting can bring forth the emotion of hopelessness, and the person retelling the incident relives the situation over and over again. Instead of someone venting, the study recommends having the person you’re venting to reframe the situation. This can be done by saying things like, “maybe your boss was having a bad day,” or “I’m sure it isn’t about you.” This can really help defuse the emotion and helps workers move past the situation. Overall, thinking from the other person’s point-of-view helps evaluate the situation and defuses anger.

Be positive

The most important way to handle a difficult work situation is by staying positive. Remaining hopeful for the future and enjoying your work is crucial. Work situations must be solved logically and carefully. It’s easy to get caught in the anger of the incident, but optimism will help smooth any challenges over. If you approach the person who made you upset without negative energy, they will be more receptive to what you have to say and may also act positively towards your viewpoint. Although you can’t always ignore negative feelings, be sure to evaluate them and find ways to release your tension outside of the workplace.

The study about venting has been published at UGA Today.